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Sample Voice Mail Script

To ensure 24-hour coverage of 1-800-FIRE-LINE, you may want to establish an answering machine or voice mail system to answer the calls received after normal business hours. Below you will find a sample voice mail script which you may utilize or alter to fit the needs of your organization. The sample script asks for information such as name, phone number, city, state, and zip code, but feel free to add any additional information so that you may receive and forward the caller’s information appropriately and accurately.
 
Sample Voice Mail Script: English
 
Thank you for calling 1-800-FIRE-LINE, a service proudly brought
to you by Fire Corps, the National Volunteer Fire Council, and [Insert
Organization Name Here]
. Whether you wish to become a volunteer
firefighter, EMT, or assist your local department in a non-emergency
role by participating in a local Fire Corps program, 1-800-FIRE-LINE can
help. Speaking slowly and clearly, please leave your name, area code
and phone number, city, state, and zip code so that we can contact you
with information about opportunities in your area.
 
Sample Voice Mail Script: Spanish
 
Gracias por llamar al 1-800-FIRE-LINE, un servicio que con orgullo
le brinda Fire Corps, el National Volunteer Fire Council y [Insert
Organization Name Here]
. Ya sea que desee trabajar como bombero
voluntario, técnico médico de emergencias o que prefiera desempeñar
una función que no sea de emergencia en su departamento local
participando en un programa local de Fire Corps, la línea 1-800-FIRE-LINE puede ayudarle. En forma clara y pausada, deje su nombre,
código de área, número de teléfono, ciudad, estado y código postal para
que podamos comunicarnos con usted y brindarle información sobre
oportunidades en su área.